Returns & Exchanges
At Satori Laser®, we strive for your complete satisfaction with every treatment and skincare product. If you are not entirely satisfied with your purchase, we offer a streamlined return and exchange process to ensure your peace of mind.
Initiate Your Request
Contact our customer service team or visit your local Satori Laser® clinic within 14 days of purchase to begin the return or exchange process.
Verification of Items
Ensure that all skincare products are unopened and in their original packaging; for treatment packages, ensure no sessions from the package have been redeemed.
Submit Proof of Purchase
Provide your original digital or physical receipt along with a valid form of identification to verify your transaction history.
Receive Refund or Credit
Once approved, your refund will be processed to the original payment method or issued as store credit for future laser hair removal or skin treatments.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing